Privacy Policy

1. Hello & Welcome!

Welcome to ROQChat, a platform designed to supercharge your WhatsApp Business messaging. This Privacy Policy explains how we handle your information when you use our services.

We've written this policy to be as clear and straightforward as possible. If you have any questions after reading it, please don't hesitate to contact us.

By using ROQChat, you agree to the collection and use of information in accordance with this policy. If you don't agree with our policies, please don't use our services.

2. What Information We Collect

To provide you with the best possible service, we collect different types of information:

• Account Information: When you sign up, we collect your name, email address, and other details needed to create and manage your account.
• WhatsApp Business Connection: To connect with WhatsApp, we need access to your WhatsApp Business account information.
• Messages and Media: We process the messages and media you send and receive through our platform.
• Contact Information: We store information about your contacts who have interacted with your WhatsApp Business account.
• Usage Data: We automatically collect information about how you use our platform, including log data, device information, and analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and complete transactions
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Develop new products and services
• Monitor and analyze trends and usage
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize your experience

4. Who We Share Information With

We don't sell your personal information to third parties. We may share your information with:

• Service providers who help us deliver our services (like cloud hosting providers)
• WhatsApp and Meta, as necessary to provide our services
• Legal authorities when required by law
• Other parties, with your consent

5. How Long We Keep Your Information

We keep your information only as long as necessary to provide you with our services and for legitimate business purposes. If you delete your account, we'll delete or anonymize your information, unless we need to keep it for legal reasons.

6. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information:

• Access and receive a copy of your information
• Correct inaccurate information
• Delete your information
• Object to or restrict how we use your information
• Data portability
• Withdraw consent

We comply with global privacy regulations including GDPR (European Union) and POPI (South Africa). To exercise your rights, please contact us using the information at the end of this policy.

7. How We Protect Your Information

We take security seriously and implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. International Data Transfers

We may transfer your information to countries other than where you live. When we do, we ensure appropriate safeguards are in place to protect your information and comply with applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We'll notify you of any significant changes by posting the new policy on our website or by sending you an email.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: info@roqcx.co.za
Address: ROQCX FZCO, Dubai Silicon Oasis, Dubai, UAE